Refund Policy

If you are not satisfied with a paid ReviewReply subscription, you may request a full refund within 7 calendar days of the date your subscription payment was processed. This guarantee applies to the first payment of any new paid plan (Starter, Pro, or Scale).

To request a refund under this guarantee, contact us at support@reviewreply.ai with the subject line “Refund Request” and include the email address associated with your account. We will process eligible refunds within 5–10 business days.

All plans include a 14-day free trial. No credit card is required to start a trial. Your card is only charged if you continue your subscription after the trial period ends. If you cancel before the trial ends, you will not be charged.

Subscriptions renew automatically on a monthly basis. If you wish to avoid a renewal charge, you must cancel your subscription at least 24 hours before the renewal date. Refunds are not issued for subscription renewals once the renewal charge has processed, unless otherwise required by applicable law.

You may cancel your subscription at any time from your account settings or by contacting support. Upon cancellation, your subscription remains active until the end of the current billing period. No partial refunds are issued for unused days within a billing period.

The following are not eligible for refunds:

• Renewal charges processed more than 7 days prior to the refund request.
• Add-on purchases or one-time fees (if applicable).
• Accounts suspended or terminated for violations of our Terms of Service.

We encourage you to contact us before initiating a chargeback with your bank or card issuer. Filing a chargeback without first contacting ReviewReply support may result in immediate account suspension pending resolution. We are committed to resolving billing disputes promptly and fairly.

Approved refunds are credited to the original payment method used at the time of purchase. Depending on your card issuer, the credit may take 5–10 business days to appear on your statement.

We may update this Refund Policy from time to time. Material changes will be communicated via email or a notice on our website. Continued use of our services after changes become effective constitutes acceptance of the revised policy.

If you have questions about this Refund Policy or would like to request a refund, please contact us: